FAQ
WHICH PAYMENTS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards via our highly secured checkout (SSL certified). Our site is highly secured with SSL security so that our customers may have peace of mind.
WHICH TYPE OF SPORTING GOODS ARE THESE?
Our products are BRAND NEW in SEALED packaging. They are high quality original products.
HOW LONG IS SHIPPING?
Normal delivery time is 20-35 days for USA (see list below for other countries). We normally provide tracking numbers for the countries below, so don't worry about anything. We provide protection for our customers. We ship to countries below:
Brazil: 20-35 days
Canada: 20-35 days
Israel: 20-35 days
Malaysia: 20-35 days
Mexico: 20-35 days
Philippines: 15-30 days
Russian Federation: 20-35 days
Saudi Arabia: 20-35 days
Singapore: 20-35 days
Switzerland: 20-35 days
United Kingdom (UK): 20-35 days
United States (USA): 20-35 days
Ukraine: 20-35 days
DO YOU PROVIDE TRACKING?
Yes we provide a tracking # (also named Shipment & Delivery confirmation number). We will email you your tracking # number once your order has been processed & shipped out, with which you may use to track your order. All your paid orders are 100% guaranteed to arrive at your doorstep, or we will refund you. After receiving your tracking #, allow up to 5 days to check the status of your tracking #, it takes days sometimes before the status appears online.
US Buyer tracking on: http://usps.com/
UK Buyer tracking on: http://parcelforce.com/
Worldwide tracking on: http://www.17track.net/en/track?nums=
WHICH COUNTRIES DO YOU SHIP TO?
We ship to the countries listed above.
DO YOU HAVE COMBINED SHIPPING DISCOUNTS?
Yes, if you order more than $59 worth of products, then your shipping cost is even better... FREE. So the more you order, the bigger your discounts.
WHAT IS YOUR SATISFACTION GUARANTEE?
We guarantee our products. You may return it if you're not satisfied within 7 days of receipt.
WHAT IS YOUR RETURN POLICY?
Yes, we will accept your returns within 7 days of receipt of your order. Please fill out our Contact Form in our website to notify us of your issue and intention to return item. We will get back to you with the instructions. Return postage is paid by customer.
Once your item arrives in satisfactory condition, please be so kind and give us Positive Feedback. Please email us for more info at Support@Sweetspotsports.net or Sweetspotsports.Sales@gmail.com.
PRICE MATCH (SALE OR REDUCED PRICES)
We have a 72 hour (3 days) price match policy for sale or reduced prices within our store. We can match the current sale or reduced price if the date of sale is within 72 hours of the time the new price (sale or reduced price) went into effect. We do not match other stores or competitor prices.